Importance of Pre-Purchase Termite Inspections in Melbourne

1713073255

Really happy with the service provided by Dawson'sSpecifically that provided by their technician, Harrison.Dawson's communicated when Harrison would come by, and while he was there he was friendly, explained what, and why he was doing what he was doing.He made a comprehensive assessment of our house and got straight down to spraying/treating the areas that seemed most likely to have mice/pests.Appreciated his professionalism and his willingness to explain and outline what was necessary.Definitely happy with our service from Dawson's and would recommend them if the subject of pest-control came up.

Louise Robertson

1711757060

I had actually hired another company who turned out to be a nightmare. I called these guys as we had already prepared our place for bed bug spray and couldn't wait. They were so easy to deal with Lachlan was a lovely person. They had someone to our place in an hour and at a very reasonable cost given the short notice. Stuart came. He was amazing with knowledge and experience. He was very thorough. The first company had low star rating with bad reviews we learned after they stuffed us around. Dawson's here have a deserving 4.7 star rating with wonderful reviews of over 1000 clients. Hire these guys over anyone else. They are amazing! Local call centre and local people too.

Sarah Hood

1710387007

Frankie was amazing, he such an incredible young man, his customer service was a stand out, he explained everything to me and was so happy respectful and helpful. He did a great job spraying the house also.

Michael Butler

1709880050

Excellent service provided by the technician who came out. He was very impressive, knew his stuff and did a great job. I would highly recommend

Christine Allen

1709540681

I was pleased about the quick service with my rodent problem, rang Friday and job done on Monday, in Ballarat too. I was phoned about the time of arrival, nice and early.Brigid took time to explain things as did the receptionist when I rang initially.It is good to know the system of treatment and how it works.Great that it is relatively safe too.I do feel relieved I have had this treatment as rodents can cause so much damage to a house.

Curtis Beers

1708498256

The lads from Dawson’s were very friendly, knowledgeable and professional. Finished the job in quick time and the 30-day warranty for wasp nest removal is excellent peace of mind.

Rohan Potter

1708497488

Nobody really wants to have to pay for pest removal, but when you do I would recommend Dawson's. I liked that I could call over the weekend and make an appointment for Monday. Michael from Dawson's was punctual, personable, professional and methodical. It would seem that the wasp problem has been eliminated, noting if not then it would be solved within the 30 day free service period. I liked the clear and simple quoting and payment process and I think the service provided was very good value for money.

Karina Marrow

1708410983

Denise was most helpful in letting me know the arrival time of the team member.Harrison, sprayed our home & answered all our questions.There weren’t any odors on our return ,as I’m very sensitive to smells!

Paul Greenwell

1707710490

Very responsive and customer focused.I put my request in on Sunday, received a callback first thing Monday and had someone over Monday afternoon. Wasp nest was high up on building but was not an issue for the attendance

Daisy Eckersley

1707118459

Stewart is the man for the job. Knowledgeable, empathetic and scrupulous. Will only ever deal with him moving forward. A true legend and life saver. Thank you Dawson’s. 10/10.

DAVID MC AVOY

1705906490

I was impressed with Cory the Technician and his trainee's knowledge of the products, they were going to use.They were very efficient with their work and explaining the process of the treatment. Also what to do in the next 24 hours

Gayelene Carbis

1705904629

Our pest control guy Stuart was highly professional and a great communicator. Trustworthy, and a really great bloke. Highly recommend him. A personal touch that makes people feel he's really trying to help. You couldn't ask for a better worker and person to deal with.

Lizzy Page

1705023685

Fast and reliable service. The person who attended was knowledgeable and friendly. I appreciate the advice about dealing with rats and mice and highly recommend this service. Price was reasonable and clearly explained. Thanks

Kay Ehrenberg

1704685816

Technician arrived on time. Very polite and thorough with investigations for termites. Explained exactly what he was doing and why. Took photos of all impacted areas so I clearly understood . Was also very careful not to let indoor cats escape & left wet boots etc at door so no mess.

julianne speechley

1704353135

Exterminators were very professional. They explained the process prior to doing the job and once the job was complete explained what would happen over the course of the next few days. Also, guarantee work with a 30 day warranty which I hopefully won't need to use. Would highly recommended as the customer service was of the highest quality.

John Tong

1703895552

From start to finish, the engagement with Dawson's was fantastic. I couldn't highly recommend them enough, simply high quality service. We had a technician named Stuart who attended our home to assess the pest issue. He was very approachable, friendly and made sure we clearly understood every step of the way. If you have any kind of pest issue, I would highly recommend you consider Dawson's Australia.

Wendy Stonehouse

1703810554

Absolutely fantastic customer service which Mathew explained the process. He was very friendly and professional and no question was too much trouble. Went above and beyond and would highly recommend

Pamela Sarkies

1702361782

I found the service today by Craig and Frank for bird proofing to be excellent.They were punctual, polite, explanatory and fully answered my questions. They set to work and job done!To be recommended!

Greg Hyde

1701643380

I've been using Dawson's Melbourne for a long time and am very happy with their service to my residential property. When our rodent activity increased, they provided excellent follow-up support and technical advice.

jessica pearson

1700609450

Prompt, friendly and attentive service. Arrived at allocated time. Explained all about the process and how and what we need to do moving forward. Craig the technician was very friendly and knowledgeable. Would definitely recommend to friends and family.

Benny Maison

1698901868

These guys are a little more expensive than everyone else but I’m glad I went with them as they did an excellent job and the staff on the phone and email support were superb! They weren’t pushy to try and sell more services which most companies try and do. I spoke mainly with Lachlan and he was great. Highly recommend!

Michael Mikedis

1698896130

Dawsons were chosen for treatment of an ant & spider infestation in our home. Due to unforeseen circumstances the application had to be completed in two parts. Both times the guys were right on time, very friendly & professional. They took the time to explain the whole process in detail. Even though it's still too early to see the results, we understand that we must be patient as it is a long-term process. We feel Dawsons was the right choice. Overall, we are very happy with the service.

Zvi

1698468119

Stuart from Dawsons was extremely knowledgeable and explained everything that he was going to do. He listened to my concerns and didn’t try to ‘upsell’ me. He was very pleasant and friendly as well. He certainly knows his stuff and enjoys his profession! Thanks mate!

Tori Melder

1697679552

The booking process was quick and easy and they explained everything and the gentleman who came to my house was very friendly and professional, and was happy to answer any of my questions about the service. Would definitely recommend!

Dixon Thai

1697064983

We had a mice issue in the roof cavity and called Dawsons to investigate.Great service from start to finish from booking the job to the actual job itself.Very professional and coutious throughout. Everything was explained in detail and tips provided to help mitigate the issue in future.

Shore thinker

1695094761

Just want to thank Dawson's - Craig, Peter, and the lady I spoke to on the phone and their assurance and sharing of information during the difficult time of dealing with rodents in my roof. A time when you feel so helpless. Thank you for making it all seam so straight forward. Hopefully, if it does recur, I will know who to go to.Best WishesNigel

Mia Jozwik

1693435582

We had no problem booking in the service and the rep arrived on time.That said, he was a bit unsure on how to remove the down lights in order to get the compressor into the flat roof cavity and spray for rats.He was fast and efficient though, and left minimal mess, which was very easy to clean up.We are hoping the spraying has done the trick, as bait balls used previouselly, did not work.

April Jones

1693338688

Booked with Peter on the phone. He was very informative and immediately found us a time the same day for Callum to come and help with the rats in our ceiling. Callum was on time and explained the process well. He was far and efficient and very lovely to chat to. We very much appreciate the professional service of Dawsons and we will use them again.

Tony Callea

1692594423

Had Ben attend my property. Found him very professional, friendly and very informative on the whole process. Explained in simple terms what they do and how things work and what to expect moving forward. Excellent service. Thank you

Chris Salter

1691668467

Nader was friendly and professional. Everything was explained upfront and problem was treated. I received a call on the day of treatment to let me know when technician would arrive. Would recommend to anyone with a rodent issue.

Tram Truong

1691055093

I recently had an excellent experience with Dawsons Pest Control service. After reaching out about a dead rodent smell issue, they responded promptly and arranged for a technician to visit on the same day. Corey and Taylen, the two technicians, were incredibly friendly, helpful, and thorough in their job. They inspected the house, quickly located the rodent carcass in the ceiling, and removed and treated it immediately. They pointed out different locations around my property that are not properly sealed off which allows rodents to get inside the house. The whole process of pest treatment and carcass removal took about 1.5 hours. It was quick and easy process. I'm impressed with their professionalism and would definitely recommend their great service!

Patricia Skipper

1690334503

Elizabeth and Michael arrived on time, they presented well and were polite and respectful.They listened carefully to what I had to say about my problem - they proceed to find the problem, they were thorough and I trusted that they knew what they were doing.They explained what was happening my roof, answered all my questions and gave me alot of explanation and information about possums and rats.When they left I felt very happy with everything they had done.I would definitely recommend them to anyone with a pest problem!

Patty Braumueller

1690183269

Matthew arrived promptly, explained the process and went to work. He was friendly and informative, answered all my questions. Jan on phone was excellent , then Peter to advise Matthew was my technician. I could not be happier now those pesky rodents will not be freeloading in our home. Patty

Trumpeter Drive

1689924395

Just moved into new home. Had the full treatment, customer service great! Technician Corey was very professional, inspected property and gave me recommendations. I was great full he found a leak I had in my ensuite which he didn’t need to. They went above and beyond - highly recommend

Robyn bell

1689908012

Very prompt and professional young man. Very customer focused and knowledgeable.My technician‘s name was Mathew - he was so professional and polite and a pleasure to have in my home.

eve horvath

1689306274

Michael and Liz came out and gave friendly professional service. They answered all my questions and loved the service they offered…l would have them back in a flash when ever l need their services…thanks Dawson for sending me a professional team to help

H M

1689232042

I recently had an unpleasant issue with a pretty awful smell coming from the roof space. Peter from customer service was friendly when I phoned, reassuring me they could get a technician out that day. He then phoned me 30 minutes before Matthew, the technician arrived. Matthew was able to locate and deal with the deceased rodent, and answered questions I had. He was helpful and it was clear he gained satisfaction from assisting people with their pest problems. A big thanks!

Cindy Nguyen

1688689214

I had Ben come consult my properly and he was great! Though I kept my distance from him as he was examining the area he was very accommodating (I have a huge phobia of the pest). Customer service is great they called me before arrival bur I'm yet to see how affective treatment is and will monitor

Rebecca Mundi

1687748877

Have had nothing but super friendly staff from Dawson's over the past couple of years receiving bi-yearly mice treatments for our house. Mathew was our most recent technician and he listened to everything I said, answered my questions easily, as well as being patient with me while I also attended to my 5-month old baby and pet dog.

Daniel G

1687742571

Matt from Dawsons was great to deal with. Arrived within the hour for same day service and was very knowledgeable and friendly. Thank you to Denise also who promply organised the same day service! Would highly recommend!

Karyn Callaway

1683772024

We have used Dawson’s in the past. The staff on the phone were friendly and helpful. The extermination could be done on the same day as I had phoned which was fantastic.We were told that we would be alerted to Dawson arriving and this was done as described and in a timely manner.Corey and Matt were very polite and explained the process thoroughly. They carried out the extermination efficiently and professionally.I would highly recommend this service.

Catherine Jones

1680686550

Just had Dawsons out to tend to some wasps under my house. I had been too afraid to look but the discovered a huge nest! Professional service, the wasps are now gone and I am no longer hiding inside!Nest must have been there a while but we hadn’t noticed it! Not sure how!

baddie princess

1679963764

Spoke with Denise to book the treatment, she was lovely and very knowledgeable, and the young man that treated my home I think his name was Emmanuel was also very nice and friendly. Excellent service overall, will recommend to all my friends and family.

Bea Laurie

1678930196

Called at 7.30am after seeing two spiders in the space of a week. John came out about 3 hrs later. Quick turnaround. Really friendly. Very thorough. Highly recommend. Will be using regularly.

Robbie Guevara

1678744374

John (M21) was punctual and very professional. He took time to explain why and what he would do, including the precautions required. We hope the pest problem will be solved in a few weeks. Thanks John! Also thanks to Peter who did the initial inspection. Won't hesitate to recommend them.

Elva Zhang

1676770879

We recently had Dawson to do any annual pest control maintenance work. John came to our property. He was so patient and spent time with me to explain the process. He was professional and very knowledgeable, which made me feel that I can trust his service. He was mindful that we have a little one at home and gave us advice how to manage aftermaths as well.Thank you John for your excellent service!

gregs 3071

1675729448

I am very happy with Dawson's. I discovered a rat in my house on Saturday and they were able to send a technician on the same day. John was friendly, efficient and a good communicator. The price was also a little cheaper than other similar services. I would recommend Dawson's.

Peter Anderson

1674534735

After finding a substantial wasp nest in our roof space. I called Dawson's who attended the next day on time. The young guy that came out ,Riley, was very professional and clearly explained what was to happen. As long as the wasps are gone for good I will be very happy.

Aish Australia

1672812201

Very, very happy with Dawson's service. My serviceman was professional, gutsy and went well over and above what I expected. I called Dawson's after having another firm wimp out, and I'm really glad I did!

Glenda Clifford

1668761227

Daniel was so lovely, understanding and patient. He was courteous, knowledgeable, thorough and communicated everything about the job. He knew his chemicals and pests well which gave me great confidence that I had chosen the right company. He worked quietly and efficiently and told me what to expect post treatment. It is too early to comment on the long term effectiveness but by the time the vacate period ended I found good evidence the treatment was already working. I have no hesitation in recommending Dawson’s. Thank you Daniel.

Ava Bohun

1668148091

I was so impressed with the service I received today. Peter was a calming presence on the phone when I made my initial phone call and was able to coordinate an appointment within a day. Chris the technician was polite, knowledgeable and did a fantastic job given it wasn’t straightforward. Hopefully I won’t need you again but I would recommend to my friends.Natalie Watson

Sarah de Rooy

1662365263

All done and dusted within 11hrs of booking with the Head Office.The service fellow was clear, professional, quick.Very pleased and would have no hesitation giving a recommendation.

Minh Nguyen

1659696546

Jake was extremely professional, thorough and knowledgeable in his trade. He explained to me each step of the process and provided expert advice. Despite doing a 5PM job at the end of the week, he still went above and beyond through patiently addressing my concerns and even personally wrote down post-treatment advice for me.The two phone staff I called were also very helpful in explaining the rodent control process and did not pressure me unlike other companies which enhanced my customer experience.Thanks Dawson's Pest Control.

Minh Nguyen

1659613374

Jake was extremely professional, thorough and knowledgeable in his trade. He explained to me each step of the process and providing expert advice. Despite doing a 5PM job at the end of the week, he still went above and beyond through patiently addressing my concerns and even personally wrote down post-treatment advice for me.The two phone staff I called were also very helpful in explaining the rodent control process and did not pressure me unlike other companies which enhanced my customer experience.Thanks Dawson's Pest Control.

Prritvi Sathish

1658980163

I filled out the online form and Dawsons called me soon after to discuss the job. The guy came for the work on a Thursday and explained to me and asked me a few questions then proceeded to inspect the house and do the work. Very communicative all the way and also showed me pics of the problem spots which I loved. I knew exactly what was going on which was fantastic. Definitely give them a call for pest control.

Peter Hoskin

1657754742

Luke was very professional and knowledgeable (and pleasant) during the entire inspection process. he explained what was being done and what the risks were to our property. a very thorough inspection was undertaken and the results provided promptly

Lorraine Michael

1657237995

I have been having a recurring problemnin.my roof and courtyard for some months now. And whilst the problem is still currently ongoing with a view to resolve soon, Dawson's has been great with taking every call seriously & for honouring their committment with the warranty period & for working to resolve this. I would especially like to thank Lauren, Jan & Bryan & to the technicians Jade & Ashleigh.Ashleigh in particular took his time to attend to the job, worked alongside my tradesman friend with working around roof tiles, & explained everything he was doing & did this thoroughly.

Amanda Van Der Griend

1656645387

Friendly team. The boys were really good at communicating. Due to running a bit behind on jobs they called early and let me know so we could reschedule if we needed to. They called before attending so I was aware they were coming. Great service. Polite staff. Very happy with the work.

Alexandra Eeles

1656114512

Michael was great help, very nice guy and answered any question we had. provided advice on how to try and prevent mice from getting in the roof in future. I saw someone else had a bad experience with them not calling ahead, which didn’t happen for me. Someone called 45mins prior to advise that Michael would be there at 8.30am and he arrived exactly on time. would definitely recommend.

Sally Sims

1654909584

Very rapid response. Professional and knowledgeable staff eager to assist. On the day, consultant was professional, prompt, knowledgeable and very informative. Offered real suggestions for now and the future. Would highly recommend Dawson’s.

Mustafa Sheikh

1653616655

Very positive experience dealing with Dawson’s. Professional on every level. Treatment was done quickly and ahead of schedule. I’ll be sure to recommend them in future.

Orla Kealy

1650600778

Called Dawsons after we saw mice in our house. I had seen there vans and thought I would look them up, was great and the best part was they quote the job before they come, which takes the stress of the unknown away. The team were super friendly to talk to and the man who came to put the treatment down couldn’t have been more lovely and professional. Don’t waste your money buying traps and Bate get these guys in.

Ken Wilson

1649641168

Michael turned up at our home on time as promised when I made the appointment which is very refreshing these days.He was very polite, answered all our questions and carried out the job in a very professional mannerMichael looked around our home and advised us in depth about how to stop the nasties entering.He then inspected the roof space and sprayed where necessary.Very impressed with the way he carried out the job and cannot recommend them highly enough.Will definitely use Dawson's again if need be.Faye and Ken Wilson.

David Payne

1649301635

Paul is a very professional operator. He was friendly and knowledgeable. On time, good pricing and helpful. Performed a thorough inspection and treatment on our house. Will definitely get Dawson’s back on an annual basis and for termite barrier treatment, when required. Highly recommended.

Geoff 289

1649208545

The young man Jarrod who came and addressed the wasp infestation in my elderly mother's house was very professional, courteous and efficient, explaining clearly what he would do and what the effect would be and then getting on with the job. I was very impressed with him. It is too soon to say whether the treatment has been 100% effective but I have no doubt that it will be and the follow up options are very clear if there is any residual problem.The booking process was straightforward enough and the information provided at that time clear and concise. It would have been good to have more communication during the day as to the estimated time of arrival as all we knew was that it was likely to be in the afternoon and that we would get a call 30 minutes in advance of arrival. As it happened Jarrod didn't arrive until nearly 6:00 p.m. so some more communication during the day would have made it easier to plan. Not a big criticism but an area where some improvement would have made a big difference to me.I can't really comment on the reasonableness of the cost as we didn't get any alternative quotes but at face value I don't have any concerns in this area.Overall, more than happy to recommend Dawsons and I commend them for employing staff like Jarrod who is a credit to them.

Stephen Reeves-Williams

1648781877

Quote and booking the service was done easily via the Dawson website. Dawsons rang me to say that the technician was on his way and Daniel arrived right on time. Scope of service was explained thoroughly and the application of the treatment was completed in a timely manner. It was all done professionally and without any real disruption to the household. Very happy with Dawsons.

Rebecca Floyd

1648195103

Cory was very professional and friendly.The wasp was something he had never come across before but still was very professional in identifying it and doing what needed to be done.Would definitely recommend the team at Dawson's to my family and friends after my experience and will use in the future if needed.Thanks again Cory

Adrian Burns

1648174674

The Dawsons Exterminator was friendly, knowledgeable and kept us informed of what to expect at each stage. The wasp-looking mask was awesome. The nest was located and destroyed most efficiently, along with its inhabitants. Thank you for a job well done!

Emmanuel Gauci

1648113707

Excellent customer service, efficient telephone interaction. Technician did a thorough and comprehensive assessment and made helpful suggestions about actions we could take.

Charlene Hohaia

1647944773

They are amazing. Our consultant was amazing he explained everything we needed to know an was able to work quickly to get the job done.We will definitely be using them again

Kenneth Yeung

1645670705

Staff are very knowledgeable and stated all scenarios that we might experience and the follow up they would provide. Very professional.The house was left the same as we left. No mess we need to take care of after the service.

Miriam Cowley

1645428299

The spot treatment was scheduled today. We still had some ants that were lingering around since we had the initial treatment a couple of months ago. I was advised by the office staff that the technician would be arriving shortly. Which he did.We discussed the ongoing ants still lingering and the friendly technician completed the job promptly.This is the second year we have used Dawson's for ant issues and the technicians are always friendly and eager to assist. I highly recommend them.

Neil McFarlane

1645230164

Too early to determine effectiveness- time will tell. Other aspects were good. Managed customer expectations, advised precise time of arrival (came within 15 mins of time advised). Courteous, respectful, clear business process. Had to leave premises so no observation possible.

angie-lee stahl

1643154685

Highly recommended. Dawsons responded promptly, didn’t troll me, gave accurate estimate prices and assessment and were able to fit me in same day. Riley, the guy, listened carefully and offered great advice. Don’t bother searching for other companies - I wish I’d just gone with these guys from the start.

Sally Mclean

1642466678

Very punctual with a phone call to give exact time of arrival. In assessing our property, technician was very informative and worked methodically across the property. Explained everything , happy to answer questions.

Anna DeMichele

1641623831

SERVICE and CARE PLUS++Technician was on time, did a thorough analysis of my termite issue and answered all my questions.I wish every ‘fixer upper’ company / tradie I dealt with was like Dawson’s.I really felt the technician cared which makes a huge difference to me; I wasn’t just another pest control case.I have full confidence that Dawson’s will rectify my issue once I proceed with the job quote that I am waiting to receive.Highly recommend Dawson’s!Anna D.

Peter Mahler

1641170408

The operator was most helpful and very responsive. Dawson came the next day. Great when you’re in a stressful situation. The technician was extremely friendly and informative. He knew his work. Very much appreciate the quick and helpful service.

Pia van Koeverden

1638316609

Contacted Dawson’s Pest removal for assistance with birds nesting in my roof cavity. They scheduled the technician to attend within 2 days of when I contacted them so it was very quick to get a booking. Craig the technician who attended was excellent, he explained the process very well, removed some nests and prepared a quote for full and partial proofing options and explained the difference between the options.

Chris Beaty

1637794898

Great service, responded to my request quickly. When the representative arrived they provided all the information required and answered all of my questions. Work was completed quickly and they even moved my furniture back. So far, there appears to be no more rodent activity under my house!

laurie fowler

1634865243

We had Paul come to do this service and we were extremely happy with his service.He was polite, efficient, professional, informative, very easy to talk to and yet unobtrusive. We very felt very comfortable having him in our home. Couldn’t recommend him highly enough. Very happy with the service.

Donna Leahy

1630464230

They guys that came answered all my questions patiently ( and I had a lot). Sprayed everywhere efficiently and no mess!! Definitely use them again. Such nice people.

Case Study: The Importance of Pre-Purchase Termite Inspections in Melbourne

The Problem

The Treatment Process

The Solution

Dawson’s Termite Inspection Service

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