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Jake was extremely professional, thorough and knowledgeable in his trade. He explained to me each step of the process and provided expert advice. Despite doing a 5PM job at the end of the week, he still went above and beyond through patiently addressing my concerns and even personally wrote down post-treatment advice for me.The two phone staff I called were also very helpful in explaining the rodent control process and did not pressure me unlike other companies which enhanced my customer experience.Thanks Dawson's Pest Control.
Jake was extremely professional, thorough and knowledgeable in his trade. He explained to me each step of the process and providing expert advice. Despite doing a 5PM job at the end of the week, he still went above and beyond through patiently addressing my concerns and even personally wrote down post-treatment advice for me.The two phone staff I called were also very helpful in explaining the rodent control process and did not pressure me unlike other companies which enhanced my customer experience.Thanks Dawson's Pest Control.
I filled out the online form and Dawsons called me soon after to discuss the job. The guy came for the work on a Thursday and explained to me and asked me a few questions then proceeded to inspect the house and do the work. Very communicative all the way and also showed me pics of the problem spots which I loved. I knew exactly what was going on which was fantastic. Definitely give them a call for pest control.
Luke was very professional and knowledgeable (and pleasant) during the entire inspection process. he explained what was being done and what the risks were to our property. a very thorough inspection was undertaken and the results provided promptly
I have been having a recurring problemnin.my roof and courtyard for some months now. And whilst the problem is still currently ongoing with a view to resolve soon, Dawson's has been great with taking every call seriously & for honouring their committment with the warranty period & for working to resolve this. I would especially like to thank Lauren, Jan & Bryan & to the technicians Jade & Ashleigh.Ashleigh in particular took his time to attend to the job, worked alongside my tradesman friend with working around roof tiles, & explained everything he was doing & did this thoroughly.
Friendly team. The boys were really good at communicating. Due to running a bit behind on jobs they called early and let me know so we could reschedule if we needed to. They called before attending so I was aware they were coming. Great service. Polite staff. Very happy with the work.
Michael was great help, very nice guy and answered any question we had. provided advice on how to try and prevent mice from getting in the roof in future. I saw someone else had a bad experience with them not calling ahead, which didn’t happen for me. Someone called 45mins prior to advise that Michael would be there at 8.30am and he arrived exactly on time. would definitely recommend.
Very rapid response. Professional and knowledgeable staff eager to assist. On the day, consultant was professional, prompt, knowledgeable and very informative. Offered real suggestions for now and the future. Would highly recommend Dawson’s.
Very positive experience dealing with Dawson’s. Professional on every level. Treatment was done quickly and ahead of schedule. I’ll be sure to recommend them in future.
Called Dawsons after we saw mice in our house. I had seen there vans and thought I would look them up, was great and the best part was they quote the job before they come, which takes the stress of the unknown away. The team were super friendly to talk to and the man who came to put the treatment down couldn’t have been more lovely and professional. Don’t waste your money buying traps and Bate get these guys in.
Michael turned up at our home on time as promised when I made the appointment which is very refreshing these days.He was very polite, answered all our questions and carried out the job in a very professional mannerMichael looked around our home and advised us in depth about how to stop the nasties entering.He then inspected the roof space and sprayed where necessary.Very impressed with the way he carried out the job and cannot recommend them highly enough.Will definitely use Dawson's again if need be.Faye and Ken Wilson.
Paul is a very professional operator. He was friendly and knowledgeable. On time, good pricing and helpful. Performed a thorough inspection and treatment on our house. Will definitely get Dawson’s back on an annual basis and for termite barrier treatment, when required. Highly recommended.
The young man Jarrod who came and addressed the wasp infestation in my elderly mother's house was very professional, courteous and efficient, explaining clearly what he would do and what the effect would be and then getting on with the job. I was very impressed with him. It is too soon to say whether the treatment has been 100% effective but I have no doubt that it will be and the follow up options are very clear if there is any residual problem.The booking process was straightforward enough and the information provided at that time clear and concise. It would have been good to have more communication during the day as to the estimated time of arrival as all we knew was that it was likely to be in the afternoon and that we would get a call 30 minutes in advance of arrival. As it happened Jarrod didn't arrive until nearly 6:00 p.m. so some more communication during the day would have made it easier to plan. Not a big criticism but an area where some improvement would have made a big difference to me.I can't really comment on the reasonableness of the cost as we didn't get any alternative quotes but at face value I don't have any concerns in this area.Overall, more than happy to recommend Dawsons and I commend them for employing staff like Jarrod who is a credit to them.
Quote and booking the service was done easily via the Dawson website. Dawsons rang me to say that the technician was on his way and Daniel arrived right on time. Scope of service was explained thoroughly and the application of the treatment was completed in a timely manner. It was all done professionally and without any real disruption to the household. Very happy with Dawsons.
Cory was very professional and friendly.The wasp was something he had never come across before but still was very professional in identifying it and doing what needed to be done.Would definitely recommend the team at Dawson's to my family and friends after my experience and will use in the future if needed.Thanks again Cory
The Dawsons Exterminator was friendly, knowledgeable and kept us informed of what to expect at each stage. The wasp-looking mask was awesome. The nest was located and destroyed most efficiently, along with its inhabitants. Thank you for a job well done!
Excellent customer service, efficient telephone interaction. Technician did a thorough and comprehensive assessment and made helpful suggestions about actions we could take.
They are amazing. Our consultant was amazing he explained everything we needed to know an was able to work quickly to get the job done.We will definitely be using them again
Staff are very knowledgeable and stated all scenarios that we might experience and the follow up they would provide. Very professional.The house was left the same as we left. No mess we need to take care of after the service.
The spot treatment was scheduled today. We still had some ants that were lingering around since we had the initial treatment a couple of months ago. I was advised by the office staff that the technician would be arriving shortly. Which he did.We discussed the ongoing ants still lingering and the friendly technician completed the job promptly.This is the second year we have used Dawson's for ant issues and the technicians are always friendly and eager to assist. I highly recommend them.
Too early to determine effectiveness- time will tell. Other aspects were good. Managed customer expectations, advised precise time of arrival (came within 15 mins of time advised). Courteous, respectful, clear business process. Had to leave premises so no observation possible.
Highly recommended. Dawsons responded promptly, didn’t troll me, gave accurate estimate prices and assessment and were able to fit me in same day. Riley, the guy, listened carefully and offered great advice. Don’t bother searching for other companies - I wish I’d just gone with these guys from the start.
Very punctual with a phone call to give exact time of arrival. In assessing our property, technician was very informative and worked methodically across the property. Explained everything , happy to answer questions.
SERVICE and CARE PLUS++Technician was on time, did a thorough analysis of my termite issue and answered all my questions.I wish every ‘fixer upper’ company / tradie I dealt with was like Dawson’s.I really felt the technician cared which makes a huge difference to me; I wasn’t just another pest control case.I have full confidence that Dawson’s will rectify my issue once I proceed with the job quote that I am waiting to receive.Highly recommend Dawson’s!Anna D.
The operator was most helpful and very responsive. Dawson came the next day. Great when you’re in a stressful situation. The technician was extremely friendly and informative. He knew his work. Very much appreciate the quick and helpful service.
Contacted Dawson’s Pest removal for assistance with birds nesting in my roof cavity. They scheduled the technician to attend within 2 days of when I contacted them so it was very quick to get a booking. Craig the technician who attended was excellent, he explained the process very well, removed some nests and prepared a quote for full and partial proofing options and explained the difference between the options.
Great service, responded to my request quickly. When the representative arrived they provided all the information required and answered all of my questions. Work was completed quickly and they even moved my furniture back. So far, there appears to be no more rodent activity under my house!
We had Paul come to do this service and we were extremely happy with his service.He was polite, efficient, professional, informative, very easy to talk to and yet unobtrusive. We very felt very comfortable having him in our home. Couldn’t recommend him highly enough. Very happy with the service.
They guys that came answered all my questions patiently ( and I had a lot). Sprayed everywhere efficiently and no mess!! Definitely use them again. Such nice people.
