Prompt, friendly and attentive service. Arrived at allocated time. Explained all about the process and how and what we need to do moving forward. Craig the technician was very friendly and knowledgeable. Would definitely recommend to friends and family.
These guys are a little more expensive than everyone else but I’m glad I went with them as they did an excellent job and the staff on the phone and email support were superb! They weren’t pushy to try and sell more services which most companies try and do. I spoke mainly with Lachlan and he was great. Highly recommend!
Dawsons were chosen for treatment of an ant & spider infestation in our home. Due to unforeseen circumstances the application had to be completed in two parts. Both times the guys were right on time, very friendly & professional. They took the time to explain the whole process in detail. Even though it's still too early to see the results, we understand that we must be patient as it is a long-term process. We feel Dawsons was the right choice. Overall, we are very happy with the service.
Stuart from Dawsons was extremely knowledgeable and explained everything that he was going to do. He listened to my concerns and didn’t try to ‘upsell’ me. He was very pleasant and friendly as well. He certainly knows his stuff and enjoys his profession! Thanks mate!
The booking process was quick and easy and they explained everything and the gentleman who came to my house was very friendly and professional, and was happy to answer any of my questions about the service. Would definitely recommend!
We had a mice issue in the roof cavity and called Dawsons to investigate.Great service from start to finish from booking the job to the actual job itself.Very professional and coutious throughout. Everything was explained in detail and tips provided to help mitigate the issue in future.
Just want to thank Dawson's - Craig, Peter, and the lady I spoke to on the phone and their assurance and sharing of information during the difficult time of dealing with rodents in my roof. A time when you feel so helpless. Thank you for making it all seam so straight forward. Hopefully, if it does recur, I will know who to go to.Best WishesNigel
We had no problem booking in the service and the rep arrived on time.That said, he was a bit unsure on how to remove the down lights in order to get the compressor into the flat roof cavity and spray for rats.He was fast and efficient though, and left minimal mess, which was very easy to clean up.We are hoping the spraying has done the trick, as bait balls used previouselly, did not work.
Booked with Peter on the phone. He was very informative and immediately found us a time the same day for Callum to come and help with the rats in our ceiling. Callum was on time and explained the process well. He was far and efficient and very lovely to chat to. We very much appreciate the professional service of Dawsons and we will use them again.
Had Ben attend my property. Found him very professional, friendly and very informative on the whole process. Explained in simple terms what they do and how things work and what to expect moving forward. Excellent service. Thank you
Nader was friendly and professional. Everything was explained upfront and problem was treated. I received a call on the day of treatment to let me know when technician would arrive. Would recommend to anyone with a rodent issue.
I recently had an excellent experience with Dawsons Pest Control service. After reaching out about a dead rodent smell issue, they responded promptly and arranged for a technician to visit on the same day. Corey and Taylen, the two technicians, were incredibly friendly, helpful, and thorough in their job. They inspected the house, quickly located the rodent carcass in the ceiling, and removed and treated it immediately. They pointed out different locations around my property that are not properly sealed off which allows rodents to get inside the house. The whole process of pest treatment and carcass removal took about 1.5 hours. It was quick and easy process. I'm impressed with their professionalism and would definitely recommend their great service!
Elizabeth and Michael arrived on time, they presented well and were polite and respectful.They listened carefully to what I had to say about my problem - they proceed to find the problem, they were thorough and I trusted that they knew what they were doing.They explained what was happening my roof, answered all my questions and gave me alot of explanation and information about possums and rats.When they left I felt very happy with everything they had done.I would definitely recommend them to anyone with a pest problem!
Matthew arrived promptly, explained the process and went to work. He was friendly and informative, answered all my questions. Jan on phone was excellent , then Peter to advise Matthew was my technician. I could not be happier now those pesky rodents will not be freeloading in our home. Patty
Just moved into new home. Had the full treatment, customer service great! Technician Corey was very professional, inspected property and gave me recommendations. I was great full he found a leak I had in my ensuite which he didn’t need to. They went above and beyond - highly recommend
Michael and Liz came out and gave friendly professional service. They answered all my questions and loved the service they offered…l would have them back in a flash when ever l need their services…thanks Dawson for sending me a professional team to help
I recently had an unpleasant issue with a pretty awful smell coming from the roof space. Peter from customer service was friendly when I phoned, reassuring me they could get a technician out that day. He then phoned me 30 minutes before Matthew, the technician arrived. Matthew was able to locate and deal with the deceased rodent, and answered questions I had. He was helpful and it was clear he gained satisfaction from assisting people with their pest problems. A big thanks!
I had Ben come consult my properly and he was great! Though I kept my distance from him as he was examining the area he was very accommodating (I have a huge phobia of the pest). Customer service is great they called me before arrival bur I'm yet to see how affective treatment is and will monitor
Have had nothing but super friendly staff from Dawson's over the past couple of years receiving bi-yearly mice treatments for our house. Mathew was our most recent technician and he listened to everything I said, answered my questions easily, as well as being patient with me while I also attended to my 5-month old baby and pet dog.
Matt from Dawsons was great to deal with. Arrived within the hour for same day service and was very knowledgeable and friendly. Thank you to Denise also who promply organised the same day service! Would highly recommend!
We have used Dawson’s in the past. The staff on the phone were friendly and helpful. The extermination could be done on the same day as I had phoned which was fantastic.We were told that we would be alerted to Dawson arriving and this was done as described and in a timely manner.Corey and Matt were very polite and explained the process thoroughly. They carried out the extermination efficiently and professionally.I would highly recommend this service.
Just had Dawsons out to tend to some wasps under my house. I had been too afraid to look but the discovered a huge nest! Professional service, the wasps are now gone and I am no longer hiding inside!Nest must have been there a while but we hadn’t noticed it! Not sure how!
Spoke with Denise to book the treatment, she was lovely and very knowledgeable, and the young man that treated my home I think his name was Emmanuel was also very nice and friendly. Excellent service overall, will recommend to all my friends and family.
John (M21) was punctual and very professional. He took time to explain why and what he would do, including the precautions required. We hope the pest problem will be solved in a few weeks. Thanks John! Also thanks to Peter who did the initial inspection. Won't hesitate to recommend them.
We recently had Dawson to do any annual pest control maintenance work. John came to our property. He was so patient and spent time with me to explain the process. He was professional and very knowledgeable, which made me feel that I can trust his service. He was mindful that we have a little one at home and gave us advice how to manage aftermaths as well.Thank you John for your excellent service!
I am very happy with Dawson's. I discovered a rat in my house on Saturday and they were able to send a technician on the same day. John was friendly, efficient and a good communicator. The price was also a little cheaper than other similar services. I would recommend Dawson's.
After finding a substantial wasp nest in our roof space. I called Dawson's who attended the next day on time. The young guy that came out ,Riley, was very professional and clearly explained what was to happen. As long as the wasps are gone for good I will be very happy.
Very, very happy with Dawson's service. My serviceman was professional, gutsy and went well over and above what I expected. I called Dawson's after having another firm wimp out, and I'm really glad I did!
Daniel was so lovely, understanding and patient. He was courteous, knowledgeable, thorough and communicated everything about the job. He knew his chemicals and pests well which gave me great confidence that I had chosen the right company. He worked quietly and efficiently and told me what to expect post treatment. It is too early to comment on the long term effectiveness but by the time the vacate period ended I found good evidence the treatment was already working. I have no hesitation in recommending Dawson’s. Thank you Daniel.
I was so impressed with the service I received today. Peter was a calming presence on the phone when I made my initial phone call and was able to coordinate an appointment within a day. Chris the technician was polite, knowledgeable and did a fantastic job given it wasn’t straightforward. Hopefully I won’t need you again but I would recommend to my friends.Natalie Watson
Jake was extremely professional, thorough and knowledgeable in his trade. He explained to me each step of the process and provided expert advice. Despite doing a 5PM job at the end of the week, he still went above and beyond through patiently addressing my concerns and even personally wrote down post-treatment advice for me.The two phone staff I called were also very helpful in explaining the rodent control process and did not pressure me unlike other companies which enhanced my customer experience.Thanks Dawson's Pest Control.
Jake was extremely professional, thorough and knowledgeable in his trade. He explained to me each step of the process and providing expert advice. Despite doing a 5PM job at the end of the week, he still went above and beyond through patiently addressing my concerns and even personally wrote down post-treatment advice for me.The two phone staff I called were also very helpful in explaining the rodent control process and did not pressure me unlike other companies which enhanced my customer experience.Thanks Dawson's Pest Control.
I filled out the online form and Dawsons called me soon after to discuss the job. The guy came for the work on a Thursday and explained to me and asked me a few questions then proceeded to inspect the house and do the work. Very communicative all the way and also showed me pics of the problem spots which I loved. I knew exactly what was going on which was fantastic. Definitely give them a call for pest control.
Luke was very professional and knowledgeable (and pleasant) during the entire inspection process. he explained what was being done and what the risks were to our property. a very thorough inspection was undertaken and the results provided promptly
I have been having a recurring problemnin.my roof and courtyard for some months now. And whilst the problem is still currently ongoing with a view to resolve soon, Dawson's has been great with taking every call seriously & for honouring their committment with the warranty period & for working to resolve this. I would especially like to thank Lauren, Jan & Bryan & to the technicians Jade & Ashleigh.Ashleigh in particular took his time to attend to the job, worked alongside my tradesman friend with working around roof tiles, & explained everything he was doing & did this thoroughly.
Friendly team. The boys were really good at communicating. Due to running a bit behind on jobs they called early and let me know so we could reschedule if we needed to. They called before attending so I was aware they were coming. Great service. Polite staff. Very happy with the work.
Michael was great help, very nice guy and answered any question we had. provided advice on how to try and prevent mice from getting in the roof in future. I saw someone else had a bad experience with them not calling ahead, which didn’t happen for me. Someone called 45mins prior to advise that Michael would be there at 8.30am and he arrived exactly on time. would definitely recommend.
Very rapid response. Professional and knowledgeable staff eager to assist. On the day, consultant was professional, prompt, knowledgeable and very informative. Offered real suggestions for now and the future. Would highly recommend Dawson’s.
Called Dawsons after we saw mice in our house. I had seen there vans and thought I would look them up, was great and the best part was they quote the job before they come, which takes the stress of the unknown away. The team were super friendly to talk to and the man who came to put the treatment down couldn’t have been more lovely and professional. Don’t waste your money buying traps and Bate get these guys in.
Michael turned up at our home on time as promised when I made the appointment which is very refreshing these days.He was very polite, answered all our questions and carried out the job in a very professional mannerMichael looked around our home and advised us in depth about how to stop the nasties entering.He then inspected the roof space and sprayed where necessary.Very impressed with the way he carried out the job and cannot recommend them highly enough.Will definitely use Dawson's again if need be.Faye and Ken Wilson.
Paul is a very professional operator. He was friendly and knowledgeable. On time, good pricing and helpful. Performed a thorough inspection and treatment on our house. Will definitely get Dawson’s back on an annual basis and for termite barrier treatment, when required. Highly recommended.
The young man Jarrod who came and addressed the wasp infestation in my elderly mother's house was very professional, courteous and efficient, explaining clearly what he would do and what the effect would be and then getting on with the job. I was very impressed with him. It is too soon to say whether the treatment has been 100% effective but I have no doubt that it will be and the follow up options are very clear if there is any residual problem.The booking process was straightforward enough and the information provided at that time clear and concise. It would have been good to have more communication during the day as to the estimated time of arrival as all we knew was that it was likely to be in the afternoon and that we would get a call 30 minutes in advance of arrival. As it happened Jarrod didn't arrive until nearly 6:00 p.m. so some more communication during the day would have made it easier to plan. Not a big criticism but an area where some improvement would have made a big difference to me.I can't really comment on the reasonableness of the cost as we didn't get any alternative quotes but at face value I don't have any concerns in this area.Overall, more than happy to recommend Dawsons and I commend them for employing staff like Jarrod who is a credit to them.
Quote and booking the service was done easily via the Dawson website. Dawsons rang me to say that the technician was on his way and Daniel arrived right on time. Scope of service was explained thoroughly and the application of the treatment was completed in a timely manner. It was all done professionally and without any real disruption to the household. Very happy with Dawsons.
Cory was very professional and friendly.The wasp was something he had never come across before but still was very professional in identifying it and doing what needed to be done.Would definitely recommend the team at Dawson's to my family and friends after my experience and will use in the future if needed.Thanks again Cory
The Dawsons Exterminator was friendly, knowledgeable and kept us informed of what to expect at each stage. The wasp-looking mask was awesome. The nest was located and destroyed most efficiently, along with its inhabitants. Thank you for a job well done!
Staff are very knowledgeable and stated all scenarios that we might experience and the follow up they would provide. Very professional.The house was left the same as we left. No mess we need to take care of after the service.
The spot treatment was scheduled today. We still had some ants that were lingering around since we had the initial treatment a couple of months ago. I was advised by the office staff that the technician would be arriving shortly. Which he did.We discussed the ongoing ants still lingering and the friendly technician completed the job promptly.This is the second year we have used Dawson's for ant issues and the technicians are always friendly and eager to assist. I highly recommend them.
Too early to determine effectiveness- time will tell. Other aspects were good. Managed customer expectations, advised precise time of arrival (came within 15 mins of time advised). Courteous, respectful, clear business process. Had to leave premises so no observation possible.
Highly recommended. Dawsons responded promptly, didn’t troll me, gave accurate estimate prices and assessment and were able to fit me in same day. Riley, the guy, listened carefully and offered great advice. Don’t bother searching for other companies - I wish I’d just gone with these guys from the start.
Very punctual with a phone call to give exact time of arrival. In assessing our property, technician was very informative and worked methodically across the property. Explained everything , happy to answer questions.
SERVICE and CARE PLUS++Technician was on time, did a thorough analysis of my termite issue and answered all my questions.I wish every ‘fixer upper’ company / tradie I dealt with was like Dawson’s.I really felt the technician cared which makes a huge difference to me; I wasn’t just another pest control case.I have full confidence that Dawson’s will rectify my issue once I proceed with the job quote that I am waiting to receive.Highly recommend Dawson’s!Anna D.
The operator was most helpful and very responsive. Dawson came the next day. Great when you’re in a stressful situation. The technician was extremely friendly and informative. He knew his work. Very much appreciate the quick and helpful service.
Contacted Dawson’s Pest removal for assistance with birds nesting in my roof cavity. They scheduled the technician to attend within 2 days of when I contacted them so it was very quick to get a booking. Craig the technician who attended was excellent, he explained the process very well, removed some nests and prepared a quote for full and partial proofing options and explained the difference between the options.
Great service, responded to my request quickly. When the representative arrived they provided all the information required and answered all of my questions. Work was completed quickly and they even moved my furniture back. So far, there appears to be no more rodent activity under my house!
We had Paul come to do this service and we were extremely happy with his service.He was polite, efficient, professional, informative, very easy to talk to and yet unobtrusive. We very felt very comfortable having him in our home. Couldn’t recommend him highly enough. Very happy with the service.